1. QMax Singapore Pte Ltd (hereinafter referred as “QMax”) reserves
the right to approve or reject any application by the Customer for a
QMax account.
2. By completing the registration process for any service provided
by QMax, the Customer is deemed to have accepted and agreed to be
bound by these terms and conditions.
3. QMax may determine and impose charges, payment terms and
prescribed rates and vary or revise the same from time to time, at
its sole discretion, and such variation shall be effective as from
the date specified by QMax. All tariff charges may be reflected on
our official web-site http://www.qmax.com.sg
4. The Customer shall promptly pay QMax all the Fees and Charges and
any other sum due or payable to QMax on the due date with respect to
the provision of any QMax service without any set-off, counterclaim,
deduction or withholding whatsoever. The Customer shall bear any
taxes or levies, including Goods and Service Tax (‘GST’) with regard
to such Fees and Charges.
5. The Customer shall promptly check and verify the accuracy of each
bill, and immediately notify QMax in writing, within seven (7) days
from the date of the bill, of any error, inaccuracy or discrepancy
with respect to any amount, item, entry or matter stated therein.
The Customer shall promptly provide QMax with all the information
and assistance reasonably requested by QMax to investigate and
verify any such assertion of error by the Customer.
6. In the event that the Customer disputes any amount stated in the
bill and intends to withhold payment of the amount, the Customer
must give QMax a written notice of such dispute before the due date
and must state in such notice the grounds and reasons for such
dispute. Notwithstanding any such dispute, the Customer shall make
payment of the charges or amount of the bill to QMax that are not in
dispute.
7. In the event that upon investigation of the dispute, such
withheld amount is payable by the Customer, the Customer shall pay
interest on the withheld amount as stated in clause 8 from the date
the amount is due until the date of complete payment.
8. It is agreed that Customers will undertake to settle all bills
promptly by due date, failing which interest of 1% per month will be
levied on the outstanding amount, subject to a minimum fee of S$
10.00.
9. QMax only accepts the following modes of payment:
Credit Card
Customer agrees that any charges made with QMax’s services will be
billed monthly to the designated card.
Customer is personally responsible for all outstanding QMax service
charges. If QMax is unable to settle the bill with the designated
credit card company for any reason, the Customer agrees to settle
the bill (along with any accrued interest as specified in paragraph
8 hereinabove) via bank draft or cheque in Singapore dollars drawn
on a bank in Singapore, or by other means and within the time frame
as specified by QMax. The cheques and bank drafts shall be made
payable to “QMax Singapore Pte. Ltd.”. Further, for any cheques that
are returned unpaid, there shall be an additional fee of S$ 5.25 for
every such unpaid cheque.
Customer shall promptly notify QMax, in writing, if the designated
credit card is lost, stolen, expired or is terminated for any
reason, or if the Customer wishes to terminate QMax’s authorisation
to bill the designated card. Customer shall continue to be liable
for any outstanding bills.
Customer undertakes to make all payments and charges arising in
connection with the designated credit card in a timely manner.
GIRO
Customer is required to complete an Interbank GIRO form that permits
QMax to deduct the amount of the bill directly from the designated
bank account.
Customer is personally responsible for all outstanding QMax service
charges. If QMax is unable to debit the amount of the bill for any
reason, the Customer agrees to settle the bill (along with any
accrued interest as specified in paragraph 8 hereinabove) via bank
draft or cheque in Singapore dollars drawn on a bank in Singapore,
or by other means and within the time frame as specified by QMax.
The cheques and bank drafts shall be made payable to “QMax Singapore
Pte. Ltd.”. Further, for any cheques that are returned unpaid, there
shall be an additional fee of S$ 5.25 for every such unpaid cheque.
Further, QMax reserves the right to initate legal action under the
relevant legislation in force.
Customer shall promptly notify QMax, in writing, if Customer wishes
to terminate QMax’s authorisation to debit the designated bank
account. Customer shall continue to be liable for any outstanding
bills.
QMax requires approval of Customer's authorisation from the relevant
bank prior to activation of QMax account.
Customer undertakes to make all necessary payments and re-curring
costs involved in continuing the payment through GIRO.
Cheques/Cashier’s Order
The Customer can make the payment of the bill amount by cheque or
cashier’s order. The cheque and cashier’s order shall be made
payable to “QMax Singapore Pte. Ltd”. For any cheques that are
returned unpaid, there shall be an additional fee of S$ 5.25 for
every unpaid cheque. QMax reserves the right to all remedies
available to it at law or in equity.
10. Deposit: Customer shall pay QMax a deposit of S$ 500 [applicable
to non-Singapore citizen/non-PR/employment pass and dependent pass
holder (‘hereinafter referred to as ‘foreigner’. )] for the purpose
of opening a QMax post-paid account. The deposit will be refunded
upon termination of account, provided the account has been settled
in full and that there are no outstandings to the Customer’s
account. For pre-paid packages, where the Customer has paid the
contract period subscription fee in advance, such amounts paid for
pre-paid packages will not be refundable.
11. The credit limit is S$200 per month for all residential
customers (Singaporeans and PR) and S$500 for all foreigners and
corporate customers. QMax may request deposit for extension of
credit limit.
12. Customers may receive an interim bill once the applicable credit
limit is reached. All interim bills require immediate payment by
Cash/Cheque/Credit cards.
13. QMax reserves the right to suspend or terminate service(s)
provided to the Customer if payment has not been received by QMax
after the payment due date. The Customer can avoid the suspension or
termination of service(s) provided by effecting payment for the
total amount (along with any accrued interest as specified in
paragraph 8 hereinabove) or the undisputed portion of the invoice
within the due date indicated in the suspension or termination
notice.
14. Customer shall be solely responsible and liable and shall
indemnify and hold harmless QMax, its affiliates, its agents and
their respective directors, officers and employees against all
losses and liabilities when using QMax services.
15. The Customer shall use the QMax service in accordance with the
directions/instructions of QMax from time to time and QMax shall not
be liable for any losses, damages, claims, liabilities, costs or
expenses suffered or incurred by the Customer resulting from the
failure by the Customer to do so.
16. This Agreement is governed by and shall be construed in
accordance with the laws of Singapore and the parties hereto
irrevocably submit to the non-exclusive jurisdiction of the courts
of Singapore.
17. The above terms and conditions are subject to change at QMax’s
sole discretion without notice.
18. QMax shall use reasonable endeavours to provide services of a
reasonable quality. QMax does not make any warranty in respect of
the quality, speed or reliability or any other aspect of any QMax
service.
19. QMax shall not be liable, in any manner whatsoever, to the
Customer for any special, incidental, indirect, exemplary or
consequential losses or damages, or for any loss of profits, loss of
data, loss of (anticipated) savings or any business disruption or
any other issue arising out of the Customer’s use of QMax’s
services.
20. The Customer agrees and accepts that the performance and
provision of any QMax service is dependent on the location of the
applicable equipment and their compatibility with other equipment
and applicable networks, and that actual performance may vary.
21. The Customer undertakes that he or she shall not use any aspect
of QMax’s services to display or communicate content that
contravenes any laws / regulations applicable and in effect in
Singapore.
22. QMax shall not be responsible for its failure to perform due to
unforseen circumstances or causes beyond its control, including but
not restricted to acts of God, wars, riots, embargoes, acts of civil
or military authorities, outages, telecommunication failures, power
cuts, power surges, fires, floods, epidemics, accidents, strikes or
shortages of transportation, facilities, fuel or energy.
Feedback
Alternatively, customers may refer their complaints to the Business Trust Secretariat
if they are not satisfied with the resolution of the complaint. Compalaints can be referred to:
BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg
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