How do I obtain the best Signal Strength?
To establish higher Signal Strength on the display, we suggest exploring other areas of your home or office, such as a nearby window, to pinpoint the optimum location for the Modem.

What if I cannot obtain a signal?
If you have checked other areas throughout your home or office and are not receiving the required Signal Strength - please contact our Customer Support Team.

What if I can obtain the required Signal Strength but the Modem is too far from my computer?
If you can obtain the required signal in other rooms or locations that are not conveniently located near your computer, you have 2 options:

a. Connect the Modem to a wireless router which can transmit your high-speed connection through your home or office.

b. Contact our Customer Support Team to discuss a "Signal Extension Kit", which enables you to transfer your high-speed connection to other rooms throughout your home or office via your existing electrical system.

Do I need to install the provided software?
No. The enclosed CD has been provided to you in the event you need to update the Modem's software or perform advanced diagnostics; we will provide you with instructions regarding what to do if ever needed.

How can I make my Modem portable?
Simply take your AC Adapter with you to power the Modem. In addition, there are several Modem battery options you may consider purchasing. Contact our Customer Support Team to discuss these and other accessory items.